Thanks for your interest in Acadia
Your information has been received. We’ll start working on your request and reach out to you soon. In the meantime, here’s a quick video that describes how we’d work together.
Here’s how we work with you to improve your processes:
- Identify Key Issues
- Identify a performance metric you’d like to improve and establish a benchmark. Things like audit scores, line yields, customer experience, O2C accuracy, etc. A couple months of data is all you need.
- Determine Change
- Based on recurring points of failure and employee feedback, determine what process changes could generate better outcomes. Update process documentation in Acadia including work instructions and job aids that support the new steps.
- Roll Out & Retrain
- Communicate change with targeted Broadcasts. Reinforce process changes with Acknowledgements. Confirm understanding with quizzes.
- Confirm Adoption
- Ensure the new process is followed by assigning it via a task list or observing the process in action with an evaluation.
- Review & Assess
- In 30 day increments, monitor improvements in metrics. Observe adoption and impact on your performance metrics to determine who needs more support or training.