Healthcare

Consistency and standardization are considered some of the best opportunities to improve healthcare outcomes. This can be challenging when the care of a single individual is distributed across multiple teams and shifts.

Acadia provides a platform on which to build clinical procedures – from simple daily routines performed by one care provider, to more complicated clinical pathways used by teams.

Clinical pathways that assist clinicians in standardizing the evaluation, diagnosis, and care of patients can be taken beyond reference and inserted directly into daily workflow.

Processes outlined in pathways can be converted into task lists that include warnings, reference material, coding instructions and other important information. Acadia provides a single source of truth that makes it easy for physician’s assistants, nurses and other staff to follow complex processes even across shifts.

Regulatory changes to Medicare, HIPPA restrictions, and variation among carriers have dramatically increased operational complexity. Even seemingly small mistakes, like transposing numbers on a claim field, may cause a carrier to reject it.

Acadia helps ensure that everyone involved in capturing information from patients and processing claims does so efficiently and accurately. This reduces time to reimbursement and rework for your medical billing team.

Consistent employee performance starts with your training approach. We learn better while doing. Job-embedded training programs are immediately more relevant than classroom or course-based activities. They take less time. They require less effort to pay attention.

Acadia improves training effectiveness by injecting training directly into work. Employees have easy access to the right content while they are performing the task. Managers can check comprehension with quizzing and evaluations to ensure everyone gets the support they need.

Turnover is a major challenge for many healthcare organizations. The problem will worsen as the baby boomer generation ages, dramatically increasing the number of patients requiring care and exacerbating the current shortage of healthcare professionals.

Well trained and engaged employees are more likely to remain. One of the best ways to encourage engagement is to enable people to improve their work processes. In Acadia, employees can provide feedback on content, processes, and other aspects of their work. The data is captured and organized so that managers can quickly identify new ideas and implement the ones that will have a positive impact.

Exposure to risk from clinical error, HIPAA violations, or other deviations from standards are diminished when work is applied in an auditable manner.

Managers with visibility into employee regulatory and policy compliance can identify who is performing tasks according to One Best Way processes. They can also quickly identify who might need additional training or support. By digitally tracking compliance of policies and procedures, you also create an audit trail that can help you comply with regulatory guidelines or Joint Commission standards.